TERMS & CONDITIONS
By ordering from CanadaRAM Ltd.
You agree to these terms and conditions.
Order terms: By ordering from CanadaRAM you agree to these terms and conditions
Returns and Cancellations:
Compatibility of these goods with other hardware or software is not guaranteed, and is the customer’s responsibility to verify prior to purchase. Please refer to the product manufacturer’s website for specifciation information, compatibility and features before ordering.
Returns of non-defective goods are only by CanadaRAM Ltd. pre-approval and at the discretion of CanadaRAM, and only if goods are unopened and in saleable condition. Customer bears shipping costs, a restocking charge of 15% ~ 20% of the total with a minimum restocking of $15.00 will apply to cover our costs. Labour, shipping and handling are not refundable.
Cancellations of orders prior to stock being shipped, which were paid by Paypal or Credit card will be refunded to the same payment method, less a 3.5% charge (minimum charge $10) to cover the PayPal/Credit card charges which we can’t get back. Cancellations received after product has shipped to us from the supplier will be charged a restocking charge as above.
Warranty replacement only (no return for refund) on Kingston memory, CPUs, Flash media, motherboards, video cards, opened or formatted drives, recording media, personal use items (such as earphones), software or special order goods.
Returned goods with damage (including damage done during installation, burned or damaged memory contact pins, tool marks, or freight damage from inadquate customer packaging) or goods that are incomplete will not be accepted for refund or warranty and will be charged at full price.
Please email email@example.com with any warranty or return questions before returning products.
You will be given instructions specific to the product and authorization to return. Do not ship any goods before you have received a Returned Materials Authorization (RMA) and instructions where to send.
For your protection:
Payment is accepted by VISA, Mastercard, PayPal, American Express (through PayPal) or Interac Email transfer from a Canadian bank to firstname.lastname@example.org. Non-certified cheques will take 2 to 3 weeks to clear before order is sent. Orders are accepted at the sole discretion of CanadaRAM Ltd. Submission of an orderform and/or payment does not constitute a contract to supply goods. Availability and price of goods are liable to change without notice. Appropriate taxes and shipping will be added to your order if left blank on the form.
PayPal payment to email@example.com is accepted, PayPal orders can ONLY BE SHIPPED TO THE CONFIRMED PAYPAL ACCOUNT HOLDER’S ADDRESS. eCheque orders will take 7 – 10 days before PayPal releases the funds. Your PayPal emails will show payment to firstname.lastname@example.org. American Express can be accepted through PayPal.
Prices are in Canadian Dollars, and are subject to change without notice. please Email to confirm price before ordering. GST is extra in Canada, PST is extra in BC, HST is extra in Ontario, NB, NS, NF and PEI. Appropriate taxes and shipping will be added to your order if left blank on the order form.
CanadaRAM.com Shopping Cart
When you first create your shopping cart account, the address to use is the billing address of the charge card. The name and address of the account must match the name and address that the bank has on file for that charge card. If your shipping address is different, you can enter it later in the order. It is the customers responsibility to maintain up to date address information in the shopping cart.
For special orders, volume purchases, PayPal, Interac or cheque payment, special shipping arrrangements and items that don’t have pricing on the website or ADD buttons, please email us or fill out our manual order form
Please ADD your products to the shopping cart in order to view shipping price estimates based on your location and items purchased. You must enter the address (including door access or intercom buzz code if in a multiunit building) and postal code accurately, or additional courier fees may apply. Extra courier redirect or return charges will apply on orders with incomplete or incorrect addresses. Shipping charges are not refundable.
Special orders may take longer. FedEx and Purolator packages and insured packages over a certain value may require an adult signature on delivery.
Shipping time estimates are estimates only. We do not guarantee arrival dates or times, delivery is dependent on courier performance. Fedex Overnight is 1 – 2 business day service to most major centres in Canada, only for in-stock orders received before the processing deadline. Delivery is Monday to Friday excluding holidays, no outgoing shipping or delivery on weekends. Shipping time and cost may be higher in NU, NT, YK and remote areas. For special shipping arrrangements including if you have arrival deadline dates please email us
Packages are trackable up to the point they have been scanned at the door for delivery. Couriers do not ask for ID on delivery or verify that the delivery address given matches the customer name. The package is considered delivered when either
1) it has been scanned as delivered by the courier or
2) in the case of signature required delivery has been signed for by any adult at the address or at the postal counter, or
3) in the case of the Canada Post Parcel Free Shipping option, when CanadaRAM delivers the parcel to Canada Post.
CanadaRAM assumes no responsibility for misdelivery due to errors in the address provided by the buyer nor for courier performance. Return to sender because of customer refusal or inaccuracy in the customer supplied address will be charged a return shipping fee equal to the amount that the carrier charges us for the return or address correction. The invoice information in the package, possibly including personal address and payment information, is potentially viewable by unknown parties if the package is stolen while in transit or misdirected. Signature is required for PayPal and Amazon orders, FedEx and Purolator deliveries. For Canada Post packages, if a signature is not available at time of delivery, you will receive a card and can pick the package up the next day at your local postal depot. Refused parcels and abandoned parcels will be refunded only after return to CanadaRAM in good order, less a restocking charge and CanadaPost/Courier return shipping charges.
Contract to sell:
Submission of order form does not constitute a contract to supply goods – acceptance of orders is at the sole discretion of CanadaRAM Ltd. No credit terms are offered.
Gov’t, Educational and Institutional:
Purchase orders may be accepted on prior approval of account application only, complete, scan and emil the credit application form , or your standard form credit application, to email@example.com. Credit may be granted at the sole discretion of Canadaram. Paypal and Charge card payments are not accepted for settlement of credit term accounts. Volume discount and cash discount pricing incorporates a discount based on payment by cheque, cash, Interac transfer or debit card, payment by Paypal or charge card may not qualify for the cash/cheque/volume discount.
All products sold by CanadaRAM.com are covered by manufacturer’s warranty, are factory genuine and CanadaRAM Ltd. is an authorized reseller.
Warranties are covered by the manufacturer, not CanadaRAM. Manufacturers’ warranty detail:
For products other than RAM modules 1 year is the typical warranty, however warranty terms and conditions vary by manufacturer and product. Warranties cover defects of the original materials and workmanship, warranties do not cover compatibility, installation issues, software installation, user damage including burnt or damaged contact pins or tool marks or data loss or recovery.
We recommend that you back up your data in full before installing any hardware or software. If you are not confident installing hardware or software, please consult with a qualified technician. You can find instructions in your owners manual or on your computer manufacturer’s website, or on a Google web search. Answers to common computer questions are available at http://www.computer-answers.ca
Please email firstname.lastname@example.org with any warranty or return questions before returning products.
You will be given instructions specific to the product and authorization to return. Warranty replacement procedures may require some diagnostic or testing steps, the customer agrees to carry out reasonable testing to identify whether products are in fact defective. If the buyer does not co-operate in testing, a service fee may be assessed for testing of the products once they are returned. In most cases, warranty is handled directly by the manufacturer of the product and you will exchange products with their service centre. Do not ship any goods before you have received a Returned Materials Authorization (RMA) and instructions where to send.
Non-defective (customer discretionary) returns are subject to reasonable restocking charges and shipping is not refundable. See Terms
Other than our 10 day RAM memory DOA policy (below) Warranty shipping costs are the responsibility of the customer. Un-authorized packages and freight-collect packages will be refused.
Warranty coverage excludes any damage done by customer. All warranties are voided by modification to or abuse of the product, damage or alteration of the product or removal of labels. Returned goods with any damage including but not limited to
will not be accepted for refund or warranty.
Warranty terms are for replacement by new or recertified equivalent product, at the manufacturer’s discretion not for refund or credit. Customer must return the item first, to the service depot indicated by the return authorization.
In some cases, at Canadaram’s sole discretion, we may do an advance exchange where replacements are sent before the defective is returned. In the case of an advance exchange, if the returned parts are not received in good order at CanadaRAM within 15 days, the customer agrees to pay the full price for the replacement memory.
Definition of Manufacturer’s Lifetime Warranty: Manufacturer’s Lifetime Warranty is limited to the lifetime of the part in manufacturing. When a part has been discontinued by the manufacturer, and remaining replacement stocks have been depleted, repair or replacement cannot be made and the lifetime of that part is ended, consequently the warranty for that part is ended.
Goods are subject to the terms of the manufacturer’s warranty. The address of the manufacturer’s authorized return depot for warranty will vary by product. Shipping is the customer’s responsibility. CanadaRAM does not provide over-the-counter exchange on manufacturer’s warranty claims. There are no other warranties express or implied, and in no case will CanadaRAM be liable for refund or replacement of goods outside of the manufacturer’s warranty terms or in case of manufacturer non-fulfillment of their warranty.
Notice: Some types of RAM, including but not limited to the list below, have ended their life in manufacturing and the warranty period is ending. Warranty will be assessed on a case by case basis depending on the manufacturer’s ability to supply replacement parts. If the manufacturer is unable to supply replacement parts, the warranty will be expired.
DMS Certified brand RAM
OWC and Newer Technologies Memory and Drive warranties range from 90 days to lifetime, and are handled by OWC.
As a convenience, warranty exchange on certain memory parts can be handled through CanadaRAM, customer is responsible for shipping. Support and warranty questions, call 1-800-275-4576 U.S.A. or international +1-815-338-8685 or contact online at https://eshop.macsales.com/Service/
Kingston RAM has a manufacturer’s limited lifetime warranty
Mushkin RAM has a manufacturer’s limited lifetime warranty
Mushkin warranty must go through Mushkin tech support.
Corsair RAM has a manufacturer’s limited lifetime warranty
Corsair warranty must go through Corsair tech support.
Crucial RAM has a manufacturer’s limited lifetime warranty
Crucial warranty must go through Crucial tech support.
Seagate warranty terms vary with the product and is tied to the serial number
The drive brand LaCie and Samsung’s hard drive division were purchased by Seagate
Western Digital warranty terms vary with the product and is tied to the serial number
Western Digital warranty replacement must go through Western Digital
G-Technology and HGST (formerly part of Hitachi) are now owned by Western Digital
Shikatronics went out of business in 2008 and with them, the ability to claim on the manufacturers warranty expired. Some Shikatronic product lines were acquired by Fidelity Electronics
Lifetime Memory Products Lifetime has gone out of business and no warranty remains
Azen memory products warranty expired when Mobel Electronique went out of business
OCZ SSD drives went out of business, and warranties are expired. Certain of OCZ assets were purchased by Toshiba
Installation and compatibility:
Goods are sold under the assumption that you have experience installing hardware/software in your particular machine. Please refer to your owner’s manual or manufacturer’s Web site for instructions. Accessory parts, screws, tools or cables are not included unless specified, inquire first before ordering. If you are not confident, please take your machine to a qualified technician for installation. Confirm your model required and compatibility before ordering. The customer is responsible for the safekeeping of their data. We strongly recommend making a full backup of your data before starting installation, and maintining regularly scheduled, up todate and verified backups at all times.
Outside of Canada?
We generally do not ship outside North America and will consider interational orders at our sole discretion only. Please Email first for shipping costs (anywhere from $12 to $150 plus insurance depending on location and speed of service). We will not ship until you have given confirmation of the total amount. Your charge card will be charged in Canadian dollars, and your bank will make the conversion to your currency. There are no Canadian taxes. You will be responsible for all taxes and duties due to your country, and for all shipping on warranty returns. Any special offers, exchanges and free shipping offers that may from time to time be offered are not valid outside Canada. Buyer assumes all risk of loss in shipping. Orders are not accepted from Belarus, China, Indonesia, Malaysia, Myanmar, Philippines, Nigeria, Russia, Romania and any other countries where we have experienced high rates of attempted fraud. We will not ship to third-party addresses, only to addresses verified with the cardholders bank or PayPal.
Limitation of Liability:
In no event will CanadaRAM Ltd.’s liability exceed the price of the goods. To the fullest extent allowed by law, CanadaRAM Ltd. excludes for itself and its suppliers any liability, whether based in contract or tort (including negligence) for incidental, consequential, indirect, special or punitive damages of any kind, or for loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the sale, installation, maintenance, use, performance, failure or interruption of these products. Some countries, states or provinces do not allow exclusion or limitation of implied or consequential damages for certain products supplied to consumers. You may have specific legal rights which may vary depending on local law.
Consulting Support and Service terms – for support and service customers
The Consultant will use its best efforts to resolve customers technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems and best practices of the industry. Response times may be delayed due to research and inquiries, as may be necessary. The Consultant does not assure that every request for technical support will be resolved. The Consultant consultations constitute only advice and suggestions. Technical problems may be a result of software or hardware failure, corruption or user error and may not be correctable.
The Consultant reserves the right to refrain from providing any or all services ordered and refund the Client’s payment, wholly or in part, if minimum system requirements are not met or if technical conditions or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by The Consultant.
THE CLIENT’S RESPONSIBILITY
LIMITATION OF REMEDY
LIMITATION OF LIABILITY & RELEASE
Canadaram.com 2123 West 49th Ave, Vancouver BC V6M2T5 (Mailing address only no pickups)