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Customer Protection and Warranty Terms

Canada RAM sells memory- DDR3, DDR2, DIMMs, SODIMMs,FB-DIMMs, SIMMs fast Canadian shipping
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RAM BY COMPUTER

RAM BY TECHNOLOGY

USB DRIVES & FLASH MEMORY

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DRIVES & ENCLOSURES

RAID & NAS STORAGE

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ORDER FORMS & POLICIES

NEW PRODUCTS & SPECIALS

ARTICLES & F.A.Q.s

BRANDS WE CARRY

Website Security
We use a Secure Sockets Layer web page for pages that you enter any personal information into, and we use PCI-compliant secure credit card processing, the manual order form has 128-bit encryption on the transmission of data from our server to our office. It is only decrypted by a CanadaRAM expert. Please see our Privacy Policy for more details. CanadaRAM Ltd. is a member of the Better Business Bureau and adheres to the BBB's principles of business conduct and ethics. We have twice been a BBB Torch Award finalist for business ethics.

 

Warranty and Genuine products.

 

Unless otherwise stated, all products sold by CanadaRAM.com are covered by manufacturer's warranty, and CanadaRAM Ltd. is an authorized reseller.

Manufacturers' warranty detail:

Certified, Corsair, Crucial, Kingston, Mushkin, Seagate, Western Digital, Shikatronics & Azen

 

For products other than RAM modules 1 year is the typical warranty, however warranty terms and conditions do vary by manufacturer and product. Warranties cover defects on materials and workmanship, they do not cover compatibility, installation issues, software installation or data loss.

We recommend that you back up your data in full before installing any hardware or software. If you are not confident installing hardware or software, please consult with a qualified technician. There are over 30,000 different models of computer; we cannot provide installation instructions for each specific machine. You can find instructions in your owners manual or on your computer manufacturer's website, or on a Google web search. Answers to common computer questions are available at http://www.computer-answers.ca

Please email sales@canadaram.com with any warranty questions before returning products. You will be given instructions specific to the product and authorization to return. Warranty replacement procedures may require some diagnostic or testing steps, the customer agrees to carry out reasonable testing to identify whether products are in fact defective. If the buyer does not co-operate in testing, a fee will be assessed for testing of the products once they are returned. Non defective returns are subject to restocking charges. Other than our 10 day memory DOA policy (below) Warranty shipping costs are the responsibility of the customer. Un-authorized packages and freight-collect packages will be refused. Consult your computer owner's manual for installation instructions. Do not use tools such as pliers on RAM modules. Warranty coverage excludes any damage done by customer. All warranties are voided by modification to or abuse, damage or alteration of the product. Returned goods with damage (including freight damage from inadquate customer packaging) will not be accepted for refund or warranty and will be charged at full price. Warranty terms are for replacement by new or recertified equivalent product, not for refund or credit. In the case of an advance exchange, if the returned parts are not received at CanadaRAM within 15 days, the customer agrees to pay the full price for the replacement memory.

 

CanadaRAM policies:

 

  • Lifetime warranty on RAM modules: Most RAM modules have a manufacturer's limited lifetime warranty (see terms below) Flash memory has 3 - 6 year warranties depending on brand. We only sell new, full warranty, manufacturer authorized products.
  • No-Risk Upgrade: You may return generic RAM within 10 days for a full credit towards an upgrade to Kingston or Corsair branded RAM where available. Email us first for authorization.
  • Compatibility Guarantee: If we quote Kingston or Certified RAM by email for a particular computer and we make an error, we will pay all shipping on replacement in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products are excluded).
  • DOA Replacement Guarantee: A very small percentage of RAM is defective on arrival - we pay for shipping on warranty replacement in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products are excluded).
  • Non-Defective returns: Sometimes circumstances require you to return a product without using it. Email us first to discuss, and we will likely be able to take the product back if it is new, unopened and in saleable condition with all accessories and retail packaging. Depending on the product, a restocking charge may be payable to cover our costs. Labour, Shipping and handling charges and credit card/bank charges are not refundable. There are no returns for refund on Kingston memory, CPUs, Motherboards, Software, Hard drives which have been used (formatted) or any special-order products.

 

Definition of Manufacturer's Lifetime Warranty: Manufacturer's Lifetime Warranty is limited to the lifetime of the part in manufacturing. When a part has been discontinued by manufacturers, and remaining stocks have been depleted, repair or replacement cannot be made and the lifetime of that part is ended, consequently the warranty for that part is ended.

 

Goods are subject to the terms of the manufacturer's warranty. The address of the manufacturer's authorized return depot for warranty will vary by product. Shipping is the customer's responsibility. CanadaRAM does not provide over the counter exchange on manufacturer's warranty claims. There are no other warranties express or implied, and in no case will CanadaRAM Ltd. be liable for refund or replacement of goods outside of the manufacturer's warranty terms or in case of manufacturer non-fulfillment of their warranty.

 

Notice: Some types of RAM, including but not limited to the list below, have ended their life in manufacturing and the warranty period is ending. Warranty will be assessed on a case by case basis depending on the manufacturer's ability to supply replacement parts. If the manufacturer is unable to supply replacement parts, the warranty will be expired.

 

  • EDO DIMMs, SODIMMs and SIMMs
  • FPM DIMMs, SODIMMs and SIMMs
  • RAMBus RDRAM RIMMs
  • Certain Cisco flash modules, SIMMs and DRAM SIMMs and DIMMs
  • SmartMedia cards
  • XD Memory cards
  • MemoryStick original (non-Pro) cards
  • Some models of PC66, PC100 and PC133 memory

 

DMS Certified brand RAM has a manufacturer's limited lifetime replacement warranty

Manufacturer's Limited Lifetime Replacement warranty terms

As a convenience, CanadaRAM handles warranty exchange for DMS Certified brand in Canada. Customer is responsible for shipping after the 10 day DOA replacement period.

 

Kingston RAM has a manufacturer's limited lifetime warranty
Manufacturer's Limited Lifetime Warranty terms

Kingston warranty must go through Kingston tech support, call  toll free 1-800-337-3719 or 1-800-435-0640 x 2  and discuss the module problem with a Kingston technician

 

Mushkin RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

Mushkin warranty must go through Mushkin tech support.

 

Corsair RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

Corsair warranty must go through Corsair tech support.

 

Crucial RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

Crucial warranty must go through Crucial tech support.

 

Seagate warranty terms vary with the product and is tied to the serial number
Online Seagate warranty replacement is accessible here http://www.seagate.com/support/warranty-and-replacements/#2
Seagate warranty replacement must go through Seagate


Western Digital warranty terms vary with the product and is tied to the serial number
Online Western Digital warranty replacement is accessible here
http://support.wdc.com/warranty/index.asp?wdc_lang=en

FAQ http://support.wdc.com/country/country.asp?c=canada

Western Digital warranty replacement must go through Western Digital

 

Shikatronics RAM had a manufacturer's warranty however Shikatronics went out of business in 2008 and with them, the ability to claim on the manufacturers warranty expired.

Drivers for some Shikatronics products are available here

Some Shikatronic product lines were acquired by Fidelity Electronics


Azen memory products warranty expired when Mobel Electronique went out of business

 

Email your inquiry
Use our online shopping cart by clicking the ADD buttons

or use our MANUAL ORDER FORM
or FAX Orderform to (250) 385-6267
or call Tollfree 877-320-0225

Request a quote with our
Quote Request Form
.

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Shipping & handling:

Please ADD your products to the shopping cart in order to view shipping price estimates for your postal code.

Choose "PCI Compliant Secure Credit Card" for Visa or MasterCard payment. For Interac or cheque payment, choose "Other" for payment. For special orders, volume purchases, special shipping arrrangements and items that don't have pricing or ADD buttons, please call or email us or fill out our manual order form

Prices: are in Canadian Dollars, and are subject to change without notice. please Email to confirm price before ordering. GST is extra in Canada, HST in BC, NB, NS, NF and ON.

Use our online shopping cart, email your order,
fax to (250) 385-6267,
use our encrypted Secure Manual Web Order Form
Or phone us at
(250) 382-6227
Tollfree (877) 320-0225
Please note that we are in the Pacific time zone. We can often answer you faster by email than by phone. Kindly leave a voicemail if we are on the phone with other customers.

terms

Make sure to include the make and model of your machine, your full shippping address, phone number, correct email address, the number, expiry date and name on your credit card plus the card billing address and phone if different from shipping address. Payment accepted by VISA or Mastercard or Canadian bank Interac Email Transfer. It must be your credit card and the card billing address and shipping addresses must match. For your protection, we may ask for additional proof of ID to be faxed. Third party address shipments require faxed confirmation. Contact us for PayPal payment options, can be shipped to verified address only, shipping insurance is mandatory.

Gov't, Education and Corporate PO's accepted on prior approval of credit only. Download the Credit Application form and fax to (250) 385-6267

Shipping is via Xpress Post, Expedited Parcel, FedEx or Purolator at our choice. No PO Boxes for Purolator or FedEx. Please ensure that there is someone at the address during business hours to sign for the package. We do not guarantee delivery time. Shipping time and cost may be higher in NT, NU, YT or remote areas as defined by the courier. An invoice copy will be sent by email.

Shipping is at buyer's risk, Shipping insurance is 1.5% extra on the goods value or by quote - if declined, the buyer assumes all risk of loss or damage. Signature is required for insured parcels.

Installation: Goods are sold under the assumption that you have experience installing. Installation instructions for your specific machine are not included. Refer to your owner's manual or manufacturer's Web site. If you are not confident, please take your machine to a technician for installation. We are not responsible for any damage occuring during or after installation of purchased products, nor for any incidental or consequential damage or data loss arising from installation or use of purchased products.

Outside of Canada or the USA? We generally sell to North American addresses only. Please Email for shipping costs.
Due to excessive fraud, we do not respond to any commuications from: Indonesia, Malaysia, Uzbekistan, Belarus, Nigeria and certain other countries.


Warranty: We only sell new, fully warranteed premium quality goods. We do not take trade-ins of used memory. Full manufacturers' warranty terms apply. Customer is responsible for warranty replacement shipping. Returns by prior approval only, shipping is not refundable, restocking charge may apply on non-defective returns. Warranty replacement only, no return for refund on: Kingston memory, special order goods or software. Read the Terms and conditions of sale.


CanadaRAM.com is a BBB Accredited Business. Click for the BBB Business Review of this Computers - Sys Designers & Consult in Victoria BC

CanadaRAM Ltd. is a division of Quill Services Ltd., Member, Better Business Bureau of Vancouver Island since 1994

Any concerns or questions? Contact Customer Service
Your email will not be used for spam: Privacy statement

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CanadaRAM introduces a new concept to the memory industry: Expert, Personal Service. We commit to replying to you within hours, with a recommendation for the right memory and storage products, and we'll offer choices of brands that give you the best value. Email us!. We ship directly to your door & back it up with the industry's best warranty. We make it easy for you.

How do you know you are getting the right memory?
With the CanadaRAM 7 point protection plan you can be certain.

We feature Kingston, Crucial, Certified, Samsung, Mushkin, Transcend and Corsair memory.We also offer guaranteed generic RAM - please Email for a quote.

CanadaRAM is 100% Canadian owned and operated

We only sell new, fully warranted premium-quality RAM that meet JEDEC specifications plus are tested and guaranteed compatible with your computer. Full RAM manufacturers' warranty terms apply. We do not sell used memory, "pulls", remanufactured modules, "B" stock or rejects. See our Terms & conditions of sale and Shipping policies.

Availability and price can change without notice. Email for up to date prices.

US Customers: Certified brand RAM US orders are shipped from NH, no Canadian taxes.

All brand names, model names and logos are trademarks of the respective companies and are used for identification purposes of compatible third party parts only.

 

Mac & PowerBook RAM PC RAM - Intel/AMD Desktop - Laptop

Apple Macintosh
MacPro, MacBook Pro, iMac Core2Duo, Mini intel Core Solo/Duo, Power Macintosh G5 & Dual-core G5, G4, G3, Aluminum & Titanium PowerBook G4, PowerBook G3, iBook G3, iBook G4, iMac, eMac, Mini, Xserve, PowerMacs 4400 - 9600, PowerBook, 680x0 Macs, Quadra, Centris, Performa

Musical Instrument Sampler RAM
Akai, E-Mu, Fostex, Kurzweil, Roland, Yamaha memory upgrades

Music & Audio Hardware
MIDI & Digital audio interfaces, mixers, keyboards, effects, Alesis, E-Mu, Edirol, M-Audio, Evolution

Hard drives
Desktop, Server and Notebook Hard drives, Enclosures, SSD, RAID, NAS

Batteries & Power
Notebook & laptop batteries, AC adaptors & automobile adaptors, Motherboard CMOS & PRAM lithium & alkaline batteries, NiMH rechargeable AA, iPod batteries

Desktops & Servers: Abit, Acer, Albatron, Asus, Dell Dimension, Optiplex, Precision, PowerEdge, Elite, EMachines, Gateway, Gigabyte, Hewlett-Packard Compaq Presario, Deskpro, Pavilion, IBM Lenovo Aptiva, NetVista Intellistation, MSI, Shuttle, Sony, Soyo, Touch, many others.

Notebooks & Laptops: Compaq Armada, Presario, Dell Inspiron, Latitude, Eurocom, Fujitsu Lifebook, HP OmniBook, Pavilion, IBM-Lenovo Thinkpad, Panasonic Toughbook, Toshiba Portege, Tecra, Satellite, Qosmio, NEC Versa, Sony Vaio, many others

Digital Camera Flash memory cards
CompactFlash
CF Cards, SmartMedia SM cards, MultiMedia Cards (MMC & RMMC) Secure Digital (SD, SDHC), MiniSD, MicroSD, MemoryStick, MemoryStick Duo, Pro, MagicGate, Transflash, XD Picture card, ATA Flash, USB Card readers. For Agfa, Canon, Casio, Epson, Fuji, H-P, Kodak, Nikon, Olympus, Ricoh, Sony, many other brands.

Laser Printer Memory
Apple, Hewlett-Packard, Xerox/Tektronix, Okidata, Canon, Samsung, Brother printers


© 1997-2010 CanadaRAM Ltd. 488F Bay St., Victoria BC Canada V8T 5H2. Google Map
A Quill Services Ltd. company, Established 1988, Member, Better Business Bureau of Vancouver Island