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Customer Protection and Warranty Terms

Canada RAM sells memory in Canada - DIMMs, SIMMs, PowerBook, VRAM, Cache
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RAM BY COMPUTER

RAM BY TECHNOLOGY

USB DRIVES & FLASH MEMORY

DIGITAL AUDIO RECORDING

DRIVES & ENCLOSURES

RAID & NAS STORAGE

BATTERIES & POWER

ORDER FORMS & POLICIES

NEW PRODUCTS & SPECIALS

ARTICLES & F.A.Q.s

BRANDS WE CARRY

We use a Secure Sockets Layer web page for pages that you enter any personal information into, and we use PCI-compliant secure credit card processing, 128-bit encryption on the transmission of data from our server to our office. It is only decrypted by a CanadaRAM memory expert. Please see our Privacy Policy for more details. CanadaRAM Ltd. is a member of the Better Business Bureau and adheres to the BBB's principles of business conduct and ethics. We have been a BBB Torch Award finalist for business ethics for two consecutive years.

 

Warranty and Genuine products. All products sold by CanadaRAM.com are covered by manufacturer's warranty, and CanadaRAM.com / Quill Services Ltd. is an authorized reseller.

RAM Manufacturers' warranty detail:

Certified, Kingston, Mushkin, Shikatronics, Corsair, Crucial

 

For products other than RAM modules 1 year is the typical warranty, however warranty terms and conditions vary by manufacturer and product. Warranties cover defects on materials and workmanship, they do not cover compatibility, installation issues, software installation or data loss.

We recommend that you back up your data in full before installing any hardware or software. If you are not confident installing hardware or software, please consult with a qualified technician. There are over 20,000 different models of computer; we cannot provide installation instructions for your specific machine. You can usually find instructions in your owners manual or on your computer manufacturer's website, or on a Google web search.

Please email sales@canadaram.com with any warranty questions before returning products. You will be given instructions specific to the product and authorization to return. Shipping costs are the responsibility of the customer. Un-authorized packages and freight-collect packages will be refused. Consult your computer owner's manual for installation instructions. Do not use tools such as pliers on RAM modules. Warranty coverage excludes damage done by customer. All warranties are voided by modification to or abuse, damage or alteration of the product. Returned goods with damage (including freight damage from inadquate customer packaging) will not be accepted for refund or warranty and will be charged at full price. Warranty terms are for replacement by equivalent product, not for refund or credit.

 

CanadaRAM policies

 

  • Lifetime warranty on RAM modules: Most RAM modules have a manufacturer's limited lifetime warranty (see terms below) Flash memory has 3 - 6 year warranties depending on brand. We only sell new, full warranty, manufacturer authorized products.
  • No-Risk Upgrade: You may return generic RAM within 10 days for a full credit towards an upgrade to Kingston or Corsair branded RAM where available. Email us first for authorization.
  • Compatibility Guarantee: If we quote Kingston or Certified RAM by email for a particular computer and we make an error, we will pay all shipping on replacement in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products are excluded).
  • DOA Replacement Guarantee: A very small percentage of RAM is defective on arrival - we pay for shipping on warranty replacement in the first 10 days (Canadian orders only, replacement shipping is by Expedited Post 3 - 8 day delivery, customer may elect to upgrade shipping for an extra charge, special order products and non-RAM products excluded).
  • Non-Defective returns: Sometimes circumstances require you to return a product without using it. Email us first to discuss, and we will likely be able to take the product back if it is new, unopened and in saleable condition. Depending on the product, a restocking charge may be payable to cover our costs. We do not accept returns on software or special-order products. Labour, Shipping and handling charges are not refundable. There are no returns for refund on Kingston memory, CPUs, Motherboards, Software or special order products.

 

Definition of Manufacturer's Lifetime Warranty: Manufacturer's Lifetime Warranty is limited to the lifetime of the part in manufacturing. When a part has been discontinued by manufacturers, and remaining stocks have been depleted, repair or replacement cannot be made and the lifetime of that part is ended, consequently the warranty for that part is ended.

 

Goods are subject to the terms of the manufacturer's warranty. The address of the manufacturer's authorized return depot for warranty will vary by product. Shipping is the customer's responsibility. CanadaRAM does not provide over the counter exchange on manufacturer's warranty claims. There are no other warranties express or implied, and in no case will CanadaRAM Ltd. be liable for refund or replacement of goods outside of the manufacturer's warranty terms or in case of manufacturer non-fulfillment of their warranty.

 

Notice: Some types of RAM, including but not limited to the list below, have ended their life in manufacturing and the warranty period is ending. Warranty will be assessed on a case by case basis depending on the manufacturer's ability to supply replacement parts. If the manufacturer is unable to supply replacement parts, the warranty will be expired.

 

  • EDO DIMMs, SODIMMs and SIMMs
  • FPM DIMMs, SODIMMs and SIMMs
  • RAMBus RDRAM RIMMs
  • Certain Cisco flash modules, SIMMs and DRAM SIMMs and DIMMs
  • SmartMedia cards
  • MemoryStick original (non-Pro) cards
  • Some models of PC66, PC100 and PC133 memory

 

DMS Certified RAM has a manufacturer's limited lifetime replacement warranty

Manufacturer's Limited Lifetime Replacement warranty terms

 

Kingston RAM has a manufacturer's limited lifetime warranty


Manufacturer's Limited Lifetime Warranty terms

 

Mushkin RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

 

Corsair RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

 

Crucial RAM has a manufacturer's limited lifetime warranty

Manufacturer's Limited Lifetime Warranty Terms

 

Shikatronics RAM had a manufacturer's warranty however Shikatronics went out of business in 2008 and with them, the ability to claim on the manufacturers warranty expired.

Drivers for some Shikatronics products are available here

Some Shikatronic product lines were acquired by Fidelity Electronics

 

Email your inquiry
Use our online shopping cart by clicking the ADD buttons

or use our MANUAL ORDER FORM
or FAX Orderform to (250) 385-6267
Local Victoria BC call 250-382-6227
or call Tollfree 877-320-0225

Request a quote with our
Quote Request Form
.

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Shipping & handling:

Please ADD your products to the shopping cart in order to view shipping price estimates based on your location and items purchased.

For special orders, volume purchases, PayPal, Interac or cheque payment, special shipping arrrangements and items that don't have pricing or ADD buttons, please email us or fill out our manual order form

Prices: are in Canadian Dollars, and are subject to change without notice. please Email to confirm price before ordering. GST is extra in Canada, HST in BC, NB, NS, NF and ON.

Use our online shopping cart, email your order,
fax to (250) 385-6267,
use our encrypted Secure Manual Web Order Form
Or phone us at
Local Victoria BC (250) 382-6227
or Tollfree (877) 320-0225
Please note that we are in the Pacific time zone. We can often answer you faster by email than by phone. Kindly leave a voicemail if we are on the phone with other customers.

terms

Make sure to include the make and model of your machine, your full shippping address, phone number, correct email address, the number, expiry date and name on your credit card plus the card billing address and phone if different from shipping address. Payment accepted by VISA or Mastercard or Canadian bank Interac Email Transfer. It must be your credit card and the card billing address and shipping addresses must match. For your protection, we may ask for additional proof of ID to be faxed. Third-party address shipments require faxed confirmation. Contact us for PayPal payment options, can be shipped to verified address only, shipping insurance is mandatory.

Gov't, Education and Corporate PO's accepted on prior approval of credit only. Download the Credit Application form and fax to (250) 385-6267

Shipping is via Xpress Post, Expedited Parcel, FedEx or Purolator at our choice. Notify us if there are any special shipping requirements. No PO Boxes for Purolator or FedEx. Please ensure that there is someone at the address during business hours to sign for the package. We do not guarantee a delivery time. Shipping time and cost may be higher in NT, NU, YT or remote areas as defined by the courier. An invoice copy will be sent by email.

Shipping is at buyer's risk, Shipping insurance is 1.5% extra on the goods value or by quote - if declined, the buyer assumes all risk of loss or damage. Signature is required for insured parcels. Shipping times are estimates only, on in-stock goods only. Notify us in advance if there are any delivery time requirements.

Installation: Goods are sold under the assumption that you have experience installing. Installation instructions for your specific machine are not included. Refer to your owner's manual or manufacturer's Web site. If you are not confident, please take your machine to a technician for installation. Do not use tools such as pliers on RAM modules. We are not responsible for any damage occuring during or after installation of purchased products, nor for any incidental or consequential damage or data loss arising from installation or use of purchased products.

Outside of Canada or the USA? We generally sell to North American addresses only. Please Email for shipping costs.
Due to excessive fraud, we do not respond to any commuications from: Indonesia, Malaysia, Uzbekistan, Belarus, Nigeria and certain other countries.


Warranty: We only sell fully warranteed premium quality goods. We do not take trade-ins of used memory. Full manufacturers' warranty terms apply. Customer is responsible for warranty replacement shipping. Returns by prior approval only, shipping is not refundable, restocking charge may apply on non-defective returns. Warranty replacement only, no return for refund on: Kingston memory, batteries, CPU, motherboard, video cards, special order goods or software. Read the Terms and conditions of sale.


CanadaRAM.com is a BBB Accredited Business. Click for the BBB Business Review of this Computers - Sys Designers & Consult in Victoria BC

CanadaRAM Ltd. is a division of Quill Services Ltd., Member, Better Business Bureau of Vancouver Island since 1994

Any concerns or questions? Contact Customer Service
Your email will not be used for spam: Privacy statement

VisaInteracMasterCard PayPal- Choose "Other" on the shopping cart for PayPal or Interac, we will contact you

CanadaRAM introduces a new concept to the memory industry: Expert, Personal Service. We commit to replying to you within hours, with a recommendation for the right memory and storage products, and we'll offer choices of brands that give you the best value. Email us!. We ship directly to your door & back it up with the industry's best warranty. We make it easy for you.

How do you know you are getting the right memory?
With the CanadaRAM 7 point protection plan you can be certain.


We feature Kingston, Crucial, Certified, Samsung, Mushkin, Transcend and Corsair memory and drives from Western Digital, Seagate, Hitachi, LaCie, SSDs from Kingston, Crucial, OCZ, Mushkin, Celerity and Intel.
We also offer guaranteed generic RAM - please Email for a quote.


We only sell fully warranted premium-quality RAM that meet JEDEC specifications plus are tested and guaranteed compatible with your computer. Full RAM manufacturers' warranty terms apply. See our Terms & conditions of sale and Shipping policies. Consult your computer owner's manual for installation instructions. Do not use tools such as pliers on RAM modules.

 

Availability and price can change without notice. Email for up to date prices and to check availabilty.

US Customers: Certified brand RAM US orders are shipped from NH, no Canadian taxes.
CanadaRAM is 100% Canadian owned and operated

All brand names, model names and logos are trademarks of the respective companies and are used for identification purposes of compatible third party parts only.

 

Mac & PowerBook RAM PC RAM - Intel/AMD Desktop - Laptop

Apple Macintosh
MacPro, MacBook Pro, iMac i5, i7, Core2Duo, Mini intel Core Solo/Duo, Power Macintosh G5 & Dual-core G5, G4, G3, Aluminum & Titanium PowerBook G4, PowerBook G3, iBook G4 & G3, eMac, Xserve, PowerMacs, PowerBooks

Musical Instrument Sampler RAM
Akai, E-Mu, Fostex, Kurzweil, Roland, Yamaha memory upgrades

Music & Audio Hardware
MIDI & Digital audio interfaces, mixers, keyboards, effects, Alesis, E-Mu, Edirol, M-Audio, Evolution

Hard drives
Desktop, Server and Notebook Hard drives, Macintosh hard drives, USB, eSATA, Firewire Enclosures, SSD Solid State, RAID, NAS storage, Netbook drives

Batteries & Power
Notebook & laptop batteries, AC adaptors & automobile adaptors, Motherboard CMOS & PRAM lithium & alkaline batteries, NiMH rechargeable AA, iPod batteries

 

Server memory
Altos. Alpha, Dell PowerEdge, IBM, HP Integrity, Netserver, Proliant, Lenovo Thinkserver, Sun Blade, Fire, Netra, SPARC, Supermicro, Xeon,

Desktops, Workstations & Servers Memory: Abit, Acer, Albatron, Alienware, Asus, Dell Dimension, Inspiron, Optiplex, Precision, PowerEdge, Studio XPS, Vostro, Elite, EMachines, Gateway, Gigabyte, Hewlett-Packard Compaq Business Deskpro, Omni, Pavilion, Presario, Vectra, Workstation, IBM Lenovo Aptiva, NetVista, IdeaCenter, Intellistation, ThinkStation, Edge, MSI, Shuttle, Silicon Graphics, Sony, Soyo, Sun Ultra, Touch, many others.

Notebooks, Netbooks & Laptops Memory: Acer Aspire, Travelmate, Asus, Compaq Armada, Presario, Dell Inspiron, Latitude, Studio, Vostro, XPS, Eurocom, Fujitsu Lifebook, HP Elitebook, Envy, G, Mini, Mobile Workstation, OmniBook, Pavilion Tablet, Touchsmart, IBM-Lenovo Edge, IdeaPad, Thinkpad, Panasonic Toughbook, Toshiba Dynabook, Portege, Tecra, Satellite, Qosmio, NEC Versa, Sony Vaio, many others

Digital Camera Flash cards & USB keychain
CompactFlash
CF Cards, SmartMedia SM cards, MultiMedia Cards (MMC & RMMC) Secure Digital (SD, SDHC, SDXC), MiniSD, MicroSD, MemoryStick, MemoryStick Duo, Pro, MagicGate, Transflash, XD Picture card, ATA Flash, USB Card readers. For Canon, Casio, Epson, Fuji, H-P, Kodak, Nikon, Olympus, Panasonic, Ricoh, Sony, many other brands.

Laser Printer and Plotter Memory
Apple, Hewlett-Packard, Xerox/Tektronix, Okidata, Fujitsu, Canon, Samsung, Brother printers

 

Cisco router DRAM and Flash


© 1997-2012 CanadaRAM Ltd. 488F Bay St., Victoria BC Canada V8T 5H2. Google Map
A Quill Services Ltd. company, Established 1988, Member, Better Business Bureau of Vancouver Island